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ITHRA Technologies × OpenEye
Hi Daniel,
Heads-up — the card we keep on file for your monitoring just expired, so this month’s payment didn’t go through. No rush and no interruption to your monitoring — just tap the secure link to update your card and we’ll take care of the rest.
Thanks,
Mike — ITHRA Security
Hi Daniel,
You’re right — your June payment cleared on June 2, all good there. This is the new July charge: the Visa on file (•••• 4242) expired June 30, so it couldn’t run. One quick tap on the secure link updates your card and you’re set — your monitoring never lapsed.
Thanks,
Mike — ITHRA Security
One choice to make
Most monitoring accounts pay by card; some pay by e-transfer. ITHRA AI can watch both — we’d start with the instant one and grow into full coverage.
Every recurring charge is watched. The instant one fails, ITHRA AI flags it — exactly what you just saw.
ITHRA AI matches incoming e-transfers to open QuickBooks invoices and flags any that go unpaid past due.
To get started
Small to start — mostly connecting the accounts ITHRA AI watches, and telling it how you want to handle a failed payment.
Read-only access to payment events so a failed charge trips an alert the moment it happens.
To startHow many auto-retries, how long before it escalates to you, and the wording of the “update your card” note.
To startSo a recovered payment reconciles itself — and to add e-transfer matching for non-card accounts.
Before go-liveWho to loop in, and when, if an account can’t be recovered — before any monitoring is ever paused.
Phase 2What it’s worth
A failed payment used to mean free monitoring for months, then recovering about half. Now it’s caught the night it happens and collected in full.
ITHRA AI never charges extra, pauses an account, or messages a customer on its own. It catches the failure, drafts the fix, and waits — you review and hit send. The leak closes itself; your hand stays on the wheel.